Casin's Privacy Policy — Your data is safe with us

1 Introduction

Casin is a trusted online gaming platform dedicated to delivering the best gaming experience for Bangladeshi players. We believe protecting your privacy is not just a legal obligation — it is an ethical one.

This Privacy Policy ("Policy") explains how Casin collects, uses, shares, and protects your personal information. It applies to the Casin website, mobile app, and all associated services.

Please read this policy carefully before using Casin. If anything is unclear, contact our support team — we are always ready to help.

2 What data we collect

When you create an account and use Casin's services, we collect certain information. This falls into two categories — what you provide directly and what is collected automatically.

Information you provide directly:

• Identity Information: Name, date of birth, gender, nationality
• Contact Information: Email address, mobile number, home address
• KYC documents: Copy of national ID, passport, or driving licence
• Payment Information: Mobile banking number (Mobile Banking, Nagad, Rocket), transaction history
• Gaming Information: Betting history, win/loss records, preferred games

Information collected automatically:

• Device Information: IP address, browser type, operating system, device ID
• Usage Data: Pages you visited, time spent on site, and links you clicked
• Location data: General geographic location (city/country level)
• Cookie and tracking data: Session data and preference settings

3 How we use your data

Casin collects your information only for specific, legitimate purposes. We never use your data for anything else without your permission.

Purpose	What Data Is Used	Legal basis
Account management	Name, email, mobile number	Contract Compliance
Identity Verification (KYC)	Identity document, address	Legal obligations
Payment Processing	Payment method, transaction history	Contract Compliance
Fraud Prevention	IP, device, activity	Legitimate Interest
Customer Support	Contact details, history	Contract Compliance
Marketing (With Consent)	Email, preferences	Your consent

Casin analyzes your gaming history to show you relevant offers and bonuses. This analysis is fully automated, and your data never leaves our system.

4 Who Your Data Is Shared With

Casin is committed to upholding your privacy at all times. We never sell your data, and we do not share it without an authorized reason.

Data may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Banking, Nagad, or Rocket to process your transactions.
• Identity Verification Services: Your information may be shared with registered verification providers as part of the KYC process.
• Law enforcement agencies: We are required by law to share data if we receive a court order or official government directive.
• Technology Partners: Shared in encrypted form with cloud and security service providers used to operate the site.
• Fraud Prevention Agencies: Suspicious activity data shared with the gaming industry's security network.

5 Cookie Policy

Casin uses cookies and similar technologies on its website and app. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies Casin uses:

• Essential Cookies: Keeping your login session active and ensuring site security — the site cannot function without these.
• Functional cookies: Remembering your language preference and theme settings.
• Analytics Cookies: Understanding which pages get the most traffic and how the site is performing.
• Marketing Cookies: Showing you relevant offers based on your preferences (with your consent only).

You can disable cookies at any time through your browser settings. Note that disabling essential cookies may affect some site functionality.

6 Data Security

Casin uses industry-leading technology to keep your data secure. Our security measures include:

• 256-bit SSL/TLS encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security at login.
• Firewall and DDoS Protection: Protection against cyber attacks.
• Regular Security Audits: Tested by an independent team of external experts.
• Staff training: Regular staff training on data handling practices.
• Access controls: Only authorized personnel can access specific data.

7 Your rights

You have important rights over the data you share with Casin. You can exercise these rights at any time:

• Right of Access: You can request to know what information Casin holds about you.
• Right to Correction: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we restrict the use of your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured format.
• Right to object: You can object to your data being used for marketing or profiling purposes.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days.

8 How Long Is Data Retained

Casin does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For as long as your account is active, and for 5 years after closure.
• Transaction records: Up to 7 years, as required by law.
• KYC documents: 5 years after account closure.
• Gaming Logs: Up to 3 years.
• Marketing Data: Withdrawing consent results in immediate deletion.
• Cookie data: Depending on the cookie type, cookies last until the end of your session or up to 30 days.

9 Children's Privacy

Casin's services are for users aged 18 and above only. We do not knowingly collect personal data from anyone under 18.

If we become aware that data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a child or someone you know is using Casin, please contact our support team.

10 Privacy Policy Updates

Casin may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, we will send a notification to your registered email.

Continuing to use Casin after a policy update means you accept the revised terms. Please check this page regularly to stay informed.

11 Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our data protection team is always ready to assist.